Summer 2024

Our consumer protection warranty is our promise to you, the original purchaser, that each piece of furniture will be free from manufacturing defects for its useful life, provided the furniture is used in a residential application. All warranty periods begin on the date of delivery to your home. Please be prepared to provide proof of purchase on a warranty claim by keeping your original paperwork. Frames and Springs : We warrant to you, the original retail pur- chaser, lifetime protection against manufacturing defects of frames and springs. Seat Cushions : We fabricate our standard seating from Qualux ® Ultra seating foam, which is the highest quality foam available in the upholster furniture business. We warrant to you, the original pur- chaser, a lifetime warranty on Qualux ® cores against manufacturing defects. Even though we use the highest performing polyurethane in the indus- try, some flattening or loss of resiliency will occur as a result of normal use and aging. This is not covered under the warranty. Cushion ma- terials conform to the shape of the user and is not considered to be a manufacturing defect. Cushion softness or hardness is significantly affected by the type of fabric that surrounds it. Proper maintenance, including frequent seat cushion rotation, will provide longer life and greater durability. Cushions suspected to be defective must be returned to the factory for industry testing. If it is determined that the cores were not properly cared for or were under extreme abuse, it would void the warranty. If found defective, we will replace at no charge. Handling charges will apply to cushion cores replaced after two years. Spring Micro-Down & Premiere Specialty Cushions : These cushion types need to be turned regularly. They carry a two year war- ranty against manufacturing defects. Comfort Down Cushion : Comfort Down cores will give you the sink-in, relaxed and wrinkled appearance with use. This type of cush- ion needs to be fluffed and turned regularly, just as with any oth- er down unit. The comfort down core carries a two year warranty against manufacturing defects. Loose Back Pillows : Most of our furniture styles carry the same back construction of 100% conjugated polyester fiber. These units will need to be fluffed and turned on a regular basis. Loose back pillows carry a two year warranty against manufacturing defects. Measurements : Our furniture is handcrafted. Measurements in catalog and online are approximate due to variation in padding and fabric thicknesses. Fabric Warranty : We warrant to you, the original purchaser, fab- rics used in covering your furniture with a one year warranty that pro- tects against manufacturing defects. This fabric warranty does not cover: •Wearability or color fastness • Fabric pilling* • Customer’s own material (C.O.M.) • Fading of fabrics • Aftermarket fabric treatment • “Pillows only” fabrics * Pilling is the formation of small balls or clusters of fibers on the fab- ric’s surface. Pilling is caused by abrasion wear, and can be fibers of the fabric itself or a fabric which has come in contact with it. Leather Warranty : We warrant to you, the original purchaser, leather used in covering your furniture with a one-year warranty pro- tecting you against manufacturing defects. The leather warranty does not cover: • Fading or discoloration of leather due to sunlight (direct or indirect) • Stretching as leather will stretch slightly during its natural break-in process • Customer’s own leather (C.O.L.) • Natural markings such as variations in grain, wrinkles, skin folds, cleanly healed scars, insect bites or patterns of original hair follicles which document the animal’s life and testify to the leather’s authenticity • Color variation within our acceptable range • Change in color due to natural occurrences, such as absorption of body oils or perspiration • Damage due to improper care, rips, punctures or stains All fabric and leather warranties are null and void if improperly cleaned. Mechanisms : We warrant to you, the original retail purchaser, three year protection on reclining, swivel, sleeper, and power mechanisms. Ultra-Mek batteries and charging system have a one year warranty. Sleeper Mattresses : Our sleep sofa mattresses are warranted directly from the manufacturer, protecting you against any defect in workmanship or materials. Maximum Platinum, our standard mattress, has a 5 year limited warranty. The sleeper mattress upgrades carry a 3 year limited warranty. There is a one year warranty on the Air Dream™ Ultra motor. Wood Products : We warrant to you, the original retail purchaser, two year protection on all wood trim and chair frames. We warrant our wood furniture products to be free from defects in construction and workmanship under normal household and consumer use. Due to the natural variances in the grains and species of wood, you may notice a difference in the shading and tone of the finish. Please be aware this is not a defect. Note: This warranty does not cover differences between your furniture and floor samples, swatches, printed illustrations, and video or internet displays. This warranty does not cover purchased display samples but the seller has the warranty information that applies. OUR WARRANTY